Wholesale customer policies.

 

We're happy to have you as part of our distributor family!

Our Sen íntimo brands are manufactured in our laboratory and have INVIMA registration and ISO 13485 certification. With our brand, we are confident in providing you with quality and reliable products, offering the best sensations and experiences for your customers. We offer intimate lubricants, candles, retardant massage oils, among other complementary products. Additionally, we offer imported toys and lingerie.

Our product line includes:

Medical devices: Intimate lubricants, multi-orgasm products, anal lubricants, intimate retardants, tightening products, among others. 

Sensual cosmetics: Edible creams, massage oils, massage candles with pheromones, concentrated pheromones, personal care and wellness products, and many more products that increase desire and passion.

 

CONSULTING AND ADDITIONAL SERVICES:

• Ongoing and personalized advice on setting up points of sale, display, integration with digital sales platforms, and product suggestions for initial and subsequent orders based on turnover.
• Support with advertising and instructional product materials for use on social media and at the point of sale, development of graphic materials for advertising at the point of sale.
• Ongoing and constant product and sales process training for staff.
• Support with relevant documentation and certifications that demonstrate the legality of products, such as INVIMA certifications.

 

 

To become one of our wholesale customers and receive our great discounts, these are our basic conditions:

 

How can I become a wholesale seller?

By making an initial minimum purchase of $1,200,000 (net invoice total) from our product portfolio.

 

What documentation do I need to become a wholesale seller?

A copy of your ID and an updated copy of your RUT (Tax ID).

Names of authorized persons to place orders and their cell phone number.

Shipping address, including city and corresponding department.

Email address.

Complete the link sent by the advisor with the required information.

 

What discounts do I receive as a wholesaler?

 

You will always receive between 35% and 50% on standard products based on the suggested retail price.

 

How do I place my orders?

Contact your assigned advisor and send the selected product references via WhatsApp.

• Select the desired shipping and payment method.
• The advisor verifies the order and sends a preliminary order with relevant details to make the payment and schedule the order for dispatch.

 

 

How to pay?

You can deposit or transfer to our bank accounts for Industrias San Fiorano SAS NIT 900150027-6.

• Bancolombia Savings Account #23043805011 Online transfers cost $0.
• Cash payment for orders in the Medellín metropolitan area.
• Credit card payments via Mercado Pago.

When will my order arrive?

After payment is confirmed (send proof to the advisor via email or WhatsApp), the order will be dispatched within a maximum of 48 business hours. Our business hours are Monday to Friday from 7 am to 6:00 pm.

 

How are my orders shipped?

Orders are shipped by carriers such as Servientrega, Envía, Deprisa, TCC, etc., or by messenger in the Medellín metropolitan area. Dispatch time is a maximum of 48 hours once the order amount has been paid and confirmed, and delivery time depends on the carrier used and the delivery destination.

 

How much does shipping cost?

If your purchases exceed $1,000,000 before IVA in cash, shipping for your products is free! If purchases are less than $1,000,000 before IVA, the shipping cost is covered by the customer, either by dispatch with freight payment upon delivery (the cost is higher as our corporate rate does not apply and it does not apply to all carriers) or a preliminary quote is provided when quoting the order for your preferred carrier.

Shipping costs for Medellín with a messenger are $10,000.

 

What is the minimum purchase I can make after the first order?

Once coded as a wholesale customer, we dispatch orders from $150,000 (before taxes and shipping costs).

If the order is less than $150,000 before IVA, a charge of $2,500 for logistical operation will be added to the invoice.

 

 

 

 

How long do I keep my wholesale discounts?

After 3 months without making purchases, you will be automatically removed from the system and must place orders again with the requirements valid on that date.

 

How long are products reserved for me?

If two days after the order is confirmed, it has not been paid for, inventory will not be reserved. This is important for high-turnover products and/or special dates, as you will need to re-place your order.

 

What are the hours of operation for advisors and dispatches?

Monday to Friday from 7 am to 6 pm. Therefore, you should anticipate your orders to account for dispatch and transit times.

 

What returns does the company accept?

The company accepts returns for product quality issues such as spilled products (in their original packaging), dry products, or packaging damaged during transport (you must report this immediately upon receiving the product in poor condition).

All returns are subject to review and approval before being sent to the warehouse.

Returns must be sent within a maximum of 3 business days after the report is made, and proof of shipment (carrier guide) must be sent to the assigned advisor.

 

 

 

What issues should I report when receiving my order?

Packaging damaged during transport: You must report this to the carrier's representative and the sales advisor immediately upon receiving the product in poor condition, without opening the box. Attach photographs of the box in the condition it was received, inspect the contents of the box in front of the carrier's representative, and if possible, record a video. If this is not done, sign the delivery receipt with the note "box in poor condition and unchecked."

If the box does not have the company's counter-marked tape: You must report this to the carrier's representative and the sales advisor immediately upon receiving the product, stating that the box is not as dispatched, without opening the box. Attach photographs of the box in the condition it was received, and sign the delivery receipt with the note "box without original tape and unchecked."

 

After receiving the order, you have a maximum of 48 hours to report any discrepancies in the order's contents.